RETURNS & REFUND POLICY
At Arimos Pest Control we accept returns of our products in a hassle free manner. Please read our full returns policy to ensure that your return is handled appropriately.
If you have any questions at all about returns of refunds, please contact our customer support team at [email protected]
NOTIFY US OF A RETURN.
If you would like to return an item, please notify us by emailing [email protected]
We will supply you with a returns number and guide you through the returns process.
REFUND POLICY
You must notify us of a return within 14 days of receiving your goods. Beyond this time limit, we can no longer accept your return.
We can only accept returned items that are unopened, unused, undamaged and in their original packaging.
In making the return, we will only accept return packages that have been handled with reasonable care and due attention. Items ideally should be returned in their original outer packaging. However if this has been discarded, then items should be returned in a suitably sturdy box, with ample protective filler.
WHO PAYS RETURN POSTAGE?
If you are returning an item that is faulty / broken / incorrectly sent, we will refund your order in full, and pay the cost of returning the goods via our chosen carrier. Please contact us in order for us to arrange this.
If you are returning an item due to change of mind, or no longer requiring the item, then you must return the goods to us, at your own cost, within 14 days of notifying us of the return.
REFUND POLICY
To be entitled to a refund the items must be returned to us within 30 calendar days of your purchase. The item must arrive back to us in the condition that you received it – undamaged, unopened, unused and in suitable outer packaging.
Once the item arrives back, our team will inspect the item, and then process your refund.
The refund can only be made back to the original payment source that was used when you purchased the item. Please note that refunds can take up to 7 – 10 working days to show up in your account.
If the item arrives back damaged, or in an unsaleable condition. Or you did not return the item to us within the required 30 calendar days from the date of purchase, you will no longer be eligible for a refund.
If anything is unclear, or you would like to speak to one of our customer support team, please either email us directly at [email protected] or use the contact us page to reach out.